SBK Casino Responsible Gambling

At SBK we take responsible gambling seriously. We want betting to be a safe, controlled part of your leisure time, so we provide clear tools and guidance to help you manage play. This page explains our approach, the account controls available, signs of harmful behaviour and where to get professional support.

Our approach to player protection

We aim to reduce harm and promote responsible play by making safeguards easy to use. We monitor account activity to spot unusual patterns and offer tailored support where needed. Our team will act promptly if there are concerns about a customer’s welfare or ability to gamble safely.

Activity-control tools

Deposit and loss limits

You can set daily, weekly or monthly deposit limits from your account settings. Limits are straightforward to change and we encourage setting lower amounts if you want to limit your spending. Loss limits are also available to help control how much you can lose over a chosen period.

Time limits and account breaks

If you need a short break you can use time-outs from the account menu, which suspend play temporarily. For longer interruptions you can request an account break or self-exclusion. These options are designed to be simple to activate and we will confirm any changes as quickly as we can.

Self-exclusion

Self-exclusion is a stronger step that restricts access to your account and any marketing. You can self-exclude via your account settings or by contacting our support team. We will respect your decision and help apply the chosen restriction without delay.

Recognising problem behaviour

Warning signs include chasing losses, spending more time or money than intended, borrowing to gamble, neglecting responsibilities and feeling anxious or secretive about betting. If any of these ring true, consider using one of the control tools or seeking support.

Practical tips for staying in control

Set firm deposit limits, use loss limits and stick to a pre-planned budget. Schedule regular breaks from the app and turn off marketing if it encourages impulsive play. Avoid gambling when stressed or under the influence of alcohol. Ask a trusted friend or family member to help if you find it hard to manage alone.

Professional help and support organisations

If you need extra help, organisations such as GamCare, BeGambleAware, Gambling Therapy and the GAMSTOP self-exclusion service offer free, confidential support in the UK. You can also speak to your GP or local health services. To arrange account controls or talk to our team, contact [email protected] and we will assist you promptly.