Player Privacy Policy

This Privacy Policy explains how SBK collects, uses and protects the personal information you provide when you register an account, place bets or otherwise use our services. We take your privacy seriously and aim to be clear about what data we hold, why we process it and the choices you have in relation to your information.

Types of data we collect

Personal data

When you create an account we collect personal details such as your name, date of birth, email address, postal address and mobile number. We also collect identity documents when verification is required, and payment details to process deposits and withdrawals.

Technical data

We collect technical information about your device and connection, including IP address, device type, operating system, browser type and usage logs. This helps us maintain service performance and secure accounts.

Transactional and activity data

We record transactional data such as deposits, withdrawals, bets placed, winnings and account balance. We also store user activity within the app, including pages viewed, search history and in-play interactions for account management and responsible gambling purposes.

How we use your information

We use data to operate and improve the service, process payments, verify identity, prevent fraud and comply with legal obligations. We also use information to communicate account updates, respond to enquiries and provide customer support. Where you have given consent, we may use your details to send service messages or marketing communications.

Data protection practices

We protect your information using appropriate technical and organisational measures. This includes encryption of data in transit, access controls, secure servers and routine security checks. Access to personal data is restricted to authorised staff and third parties that provide services on our behalf.

Cookies and tracking technologies

We use cookies and similar technologies to make the app work, remember preferences and understand how the service is used. Cookies fall into categories such as essential, performance, functional and advertising. You can manage cookie preferences in-app or via your browser settings. Third-party analytics and advertising partners may also set cookies to provide aggregated reporting and personalised offers where you have consented.

User rights

You have rights over your personal data, including the right to access the information we hold about you, request correction of inaccuracies, ask for deletion in suitable cases and object to or restrict certain processing. You may also withdraw consent to direct marketing at any time without affecting processing based on earlier consent.

Access, correction and deletion

You can review and update many account details in your account settings. To request copies of personal data, corrections or deletion, contact our support team. We will respond to verification requests and act in line with legal obligations. In some cases we may retain limited information where required for legal compliance or to resolve disputes.

Information sharing and third parties

We share data with trusted third parties to provide the service, including payment processors, identity verification providers, fraud prevention services and analytics suppliers. We may also disclose information to law enforcement or regulatory authorities when required by law. We require third parties to handle data in accordance with applicable data protection requirements.

Privacy policy updates

We may update this policy from time to time. Any material changes will be notified through the app or by other reasonable means. Continued use of the service after changes are posted constitutes acceptance of the updated policy.

If you have questions or wish to exercise your rights, please contact [email protected].