Contact Our Support Specialists

If you need help with questions, account-related issues, technical concerns or general feedback, our support team is here to help. We can assist with registration, deposits and withdrawals, verification checks and in-app problems. Contact us via email, phone or the in-app help centre and a member of the team will respond promptly during staffed hours. We aim to reply to emails within 24 hours and to live chat or phone queries quickly.

Department	Contact
Customer support	[email protected] (email) - replies within 24 hours
General enquiries	[email protected] (email)
Affiliate enquiries	[email protected] (email)
Payments	[email protected] (email) - deposits & withdrawals
Privacy	[email protected] (email) - data requests
Phone	+44 20 7946 0832 (London line) - urgent enquiries
Working hours	Mon - Fri, 09:00 - 18:00; Sat, 10:00 - 16:00

Email Assistance

Email is the preferred contact method for detailed enquiries, account issues or requests that need explanations or documents. Please send messages to [email protected] with a clear subject line and up-to-date contact details to speed handling. Attach any relevant documents and include your account ID where applicable to avoid delays and help us resolve your request promptly.

Submit Your Inquiry

Name

<label style="font-size:14px;color:#111;">  Email  <input type="email" name="email" placeholder="[email protected]" required style="width:100%;padding:8px 10px;margin-top:6px;border:1px solid #ccc;border-radius:4px;font-size:14px;"></label><label style="font-size:14px;color:#111;">  Message  <textarea name="message" placeholder="How can we help?" required style="width:100%;min-height:120px;padding:8px 10px;margin-top:6px;border:1px solid #ccc;border-radius:4px;font-size:14px;resize:vertical;"></textarea></label><button type="submit" style="background:#0070d1;color:#fff;border:none;padding:10px 12px;border-radius:5px;font-size:15px;cursor:pointer;">Send message</button>

Response Time

Our support team aims to respond to routine enquiries within one business day. Simple questions via live chat are often answered within minutes, while email requests usually receive a reply within 24 hours. More complex issues, for example those needing identity checks or manual account review, may take longer depending on the case, and we’ll keep you informed throughout the process.

Feedback

We welcome your feedback. Please share any suggestions or ideas to improve the site, from navigation and promotions to payment options and betting features. All messages are reviewed carefully by our team and used to prioritise updates that make the service easier and more reliable for everyone. Your input helps shape future improvements.